Terms of service

Welcome to Elunne.

These Terms of Service ("Terms") govern your access to and use of the Elunne website, including browsing, purchasing products, and using any services provided through our website.

By accessing our website or placing an order with Elunne, you agree to be bound by these Terms, along with our Privacy Policy and Return & Refund Policy.

Please read these Terms carefully before using our website or placing an order.

1. General Conditions

By using this website, you confirm that you are legally capable of entering into an agreement and that the information provided by you during browsing, account creation, or purchase is accurate and complete.

You agree not to use this website for any unlawful purpose or in a manner that may damage, disrupt, or interfere with the website, its services, or other users' experience.

2. Products & Product Representation

At Elunne, we make every effort to accurately display our products, including descriptions, images, colours, and details.

However, slight variations may occur due to differences in screen settings, lighting, photography, handmade characteristics, material variations, or manufacturing processes.

Such variations that do not affect the functionality or intended use of the product shall not be considered defects.

Product descriptions, pricing, availability, and other details may be updated or changed by Elunne at any time without prior notice.

3. Orders

By placing an order on our website, you agree that all details provided by you are accurate and complete.

An order is considered confirmed only after successful payment verification and order confirmation from Elunne.

Elunne reserves the right to accept, refuse, or cancel an order in certain circumstances, including but not limited to:

Product availability issues
Errors in pricing or product information
Suspected fraudulent transactions
Incorrect customer information

If an order is cancelled by Elunne after payment has been received, the applicable amount will be refunded.

Orders cannot be cancelled or modified once they have been placed, except at the sole discretion of Elunne.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

Prices, offers, and promotions may be changed by Elunne at any time. The price applicable to your order will be the price displayed at the time of purchase.

By completing a purchase, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

5. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

While Elunne takes care in processing and dispatching every order, delivery timelines may vary due to courier availability, location, weather conditions, operational delays, or other circumstances beyond our control.

For more information, please refer to our Shipping Policy.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms mentioned in our Return & Refund Policy.

7. Intellectual Property

All content on the Elunne website, including but not limited to logos, brand name, product images, photographs, graphics, text, designs, and other materials, are the intellectual property of Elunne unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or use any Elunne content for commercial purposes without prior written permission.

8. Third-Party Services

Our website may use third-party services, including payment gateways, analytics tools, and other service providers, to facilitate our operations.

While we work with trusted service providers, Elunne is not responsible for issues arising from third-party services that are outside our reasonable control.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Elunne shall not be responsible for any indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Our responsibility shall be limited to the value of the product purchased by the customer, except where liability cannot be excluded under applicable law.

10. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy.

By using our website, you acknowledge and agree to the practices described in our Privacy Policy.

11. Changes to These Terms

Elunne reserves the right to update or modify these Terms at any time.

Any changes will be effective once published on this page. Customers are encouraged to review these Terms periodically.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to these Terms, the website, or services provided by Elunne shall be subject to the jurisdiction of the courts of India.