Refund policy

At Elunne, we take great care in packing and dispatching every order to ensure it reaches you safely and in perfect condition.

Please review our return and refund policy below before placing your order.

Returns & Exchanges

We do not accept returns or exchanges unless the product received is damaged or incorrect.

Returns or exchanges will not be accepted for reasons including:

Change of mind
Personal preference
Incorrect product selection
Any other reason unrelated to damage or an incorrect item being delivered

Damaged or Incorrect Products

In the unlikely event that your order arrives damaged or you receive an incorrect product, please contact us within 24 hours of delivery.

To help us assess and resolve the issue quickly, please share:

Your order number
A short unboxing video recorded from before opening the package until the issue is visible
Clear photographs of the product and packaging, if required

The unboxing video is required as part of our verification process and helps us understand whether the issue occurred during transit.

Requests submitted after the specified timeframe or without the required documentation may not be eligible for approval.

Verification & Resolution

All damage or incorrect product claims are subject to verification by Elunne.

If your claim is approved, we will arrange a resolution, which may include:

Replacement of the affected product (subject to availability); or
Refund for the affected product, as applicable.

The product must be returned in its original condition along with all original packaging, boxes, inserts, tags, and accompanying materials.

Reverse Pickup

For approved claims, Elunne will arrange a complimentary reverse pickup wherever reverse pickup services are available.

Products should not be returned without prior approval from Elunne.

Refund Processing

Once the returned product has been received and inspected, any approved refund will be initiated within 3-5 business days.

Refunds will be processed to the original payment method used for the order. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.