Frequently Asked Questions
Do you offer returns?
We do not accept returns or exchanges unless the product is received damaged.
If there is any issue with your order, please reach out to us within 24 hours of delivery with a short unboxing video clearly showing the concern. This helps us quickly understand and resolve the issue.
The product must be returned in its original condition and complete packaging, including all boxes, inserts, tags, and accompanying materials.
Once verified, we will arrange a free pickup and appropriate resolution for you.
We recommend checking the package at the time of delivery and not accepting it if it appears tampered or damaged.
Our team will respond within 2 working days of receiving your request.
How long will my order take to arrive?
We will work quickly to ship your order as soon as possible. Shipping times vary by location, but we aim to deliver within 2-5 business days for most orders.
Can i track my order?
Post shipping, the details of tracking number will be shared via email, with which orders can be tracked.
Can I cancel my order?
Orders can be cancelled only before dispatch.