Privacy policy

Last updated: July 18, 2026

At Elunne, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or communicate with us.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Elunne, we may collect the following information:

Personal Information

This may include:

Name
Email address
Phone number
Billing and shipping address
Order details
Information provided while contacting our customer support team

Payment Information

Payments made through our website are processed securely through third-party payment providers.

Elunne does not directly store your complete payment card details. Payment information is handled and processed by authorised payment service providers in accordance with their own privacy and security practices.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Website activity and interactions
Pages visited and browsing preferences

This information helps us improve website performance, security, and customer experience.

2. How We Collect Information

We collect information:

Directly from you when you place an order, create an account, contact us, or provide information through our website.
Automatically through website technologies such as cookies and similar tools.
Through trusted service providers that help us operate our business.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Provide order updates and customer support
Communicate with you regarding your purchases
Improve our website, products, and services
Prevent fraudulent or unauthorised transactions
Comply with applicable legal requirements

Where you have provided consent, we may also send you updates, offers, and information about Elunne products.

You may unsubscribe from promotional communications at any time.

4. Sharing of Information

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Shopify (our ecommerce platform provider)
Payment service providers
Courier and shipping partners
Website and technology service providers

These parties only receive information necessary to provide their respective services.

We do not sell your personal information.

5. Shopify

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

Shopify may process certain information related to your use of our website, orders, and transactions to provide services such as website hosting, security, payment processing, and store functionality.

For more information about how Shopify handles personal information, you may refer to Shopify's own privacy policy.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to improve your browsing experience, understand website usage, and enhance our services.

You may choose to disable cookies through your browser settings; however, certain website features may not function properly.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Maintain transaction records
Resolve disputes
Comply with legal obligations
Enforce our policies

When information is no longer required, it may be securely deleted or anonymised.

9. Children's Privacy

Our website is not intended for use by children.

We do not knowingly collect personal information from children. If you believe that personal information has been provided by a child, please contact us and we will take appropriate steps.

10. Your Choices

You may:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where applicable
Opt out of promotional communications

To make such a request, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Elunne is not responsible for the privacy practices, security, or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.