Shipping policy

At Elunne, every order is carefully prepared, packed, and dispatched with attention to detail to ensure it reaches you safely.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.

Orders are not processed or dispatched on Sundays and public holidays.

Once your order has been dispatched, tracking details will be shared through the email address provided at checkout.

If you do not receive your tracking details, please contact us and our team will be happy to assist you.

Shipping

We currently offer complimentary shipping across India on all orders.

Estimated Delivery Timelines

Once dispatched, orders are generally delivered within:

Metro cities: 2–5 business days
Other locations across India: 3–7 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, operational disruptions, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email so you can monitor your shipment status.

Please note that tracking updates are provided by our courier partners and may take some time to reflect after dispatch.

If you face any issues with tracking or delivery updates, please reach out to us and we will assist you.

Delivery Support

We work closely with our delivery partners to ensure a smooth delivery experience.

In the unlikely event of a delay, failed delivery attempt, or delivery-related concern, our team will assist you in coordinating with the courier partner and help resolve the issue to the best of our ability.

Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Elunne cannot be held responsible for delays caused due to:

Incorrect or incomplete address details
Incorrect contact information provided by the customer
Failure to accept delivery after multiple delivery attempts

Any additional charges arising due to such circumstances may apply.

Damaged Packages at Delivery

If your package appears visibly damaged, tampered with, or opened at the time of delivery, we recommend refusing delivery where possible and contacting us immediately.

For product damage claims after delivery, please refer to our Return & Refund Policy.